by Marc Kravitz | Mar 13, 2023 | Restaurants and Hospitality
Since 2002, I have had the good fortune of being the customer experience (CX) mystery shop provider to some of the highest grossing independent restaurants in the U.S. including seven of The Restaurant Business Top 100. Whether an operation is a quick serve, fast...
by Marc Kravitz | Feb 22, 2023 | Restaurants and Hospitality
What is the customer experience (CX)? According to Oracle CX is how a business engages with their customers at every point of their buying journey. In other words, it is the totality of all interactions with a brand. Many restaurants — notably franchises and those...
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