The I-SPY Hospitality Approach to Mystery Shopping
Our approach to a mystery shop program and the customer experience is customers love feeling appreciated, and they will support and recommend businesses they like. For 20 years, I-SPY Hospitality has taken an actionable approach and followed a simple formula: enhance and create more positive customer experiences plus maximize on potential sales opportunities equals increased revenue for your business..
Are you ready to
increase revenue?
contact me today for a free 15 MIN consultation to discuss your business and how a mystery shopping program with I-SPY Hospitality will enhance your customer experience
customer experience services
We will customize a mystery shopper program to increase your restaurant or hotel’s revenue, or a staff training session to educate and energize your front of house staff on how to make more money in tips by enhancing the customer experience and maximizing potential sales opportunities
mystery shopping
_________
Increase Revenue by:
- enhancing and creating more positive customer experiences
- maximizing on potential sales opportunities
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customer experience
/sales training
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education and energization of front of house staff to enhance interactions with customers and maximize on sales opportunities
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Mystery Shopping Solutions
no matter your industry, our mystery shopping services will customize a program to help your staff enhance the customer experience, maximize on potential sales opportunities, and increase revenue
Your Restaurant’s
Service and Hospitality Training Guide
educate and energize your greeting staff, servers, and bartenders on how to earn more money in tips
– while your restaurant increases revenue and guests have an improved experience
LOOK INSIDE!
LOOK INSIDE!
215.779.0529
marc@ispyhospitality.com
Restaurant Service and Hospitality 101 is a customer-focused, sales-oriented book for restaurant operators to distribute to their servers and bartender to teach them how to earn more money in tips while serving and tending to their guests.
The book is a literal How-to guide for servers and bartenders on earning as much money as they possibly can in tips — by enhancing and creating more positive customer experiences and maximizing on potential sales opportunities.
While front-of-house employees are earning more money in tips, by upping their service and suggestive selling techniques, restaurant operators will benefit financially by having happier customers and employees, and increased revenue.