CREATING Positive Customer Experiences

+ MAXIMIZING Potential Sales Opportunities


i-SPY hospitality audit services provides Quality Assurance Mystery Shopping services for hospitality businesses, such as restaurants, and other service-based businesses, as well as Restaurant Staff Training for front of house employees. 

Since 2002, i-SPY has partnered with some of the most successful restaurant groups in the hospitality industry. We gather objective data during the customer experience, customized to your standards of procedure. We increase your revenue through a simple formula: enhance and create more positive customer experiences PLUS maximize potential sales opportunities EQUALS increased revenue.  

RestaurantsMystery Shoppers

our MISSION is to:

  • increase positive customer experiences, reduce negative. experiences
  • maximize potential sales opportunities with recommended  strategies
  • provide actionable data on each aspect of the customer experience
  • increase personalization during staff/ customer interactions
  • foster repeat business, reduce marketing costs
  • enhance the efficiency of your ongoing employee training program, reduce turnover and training costs
  • be the extra set of eyes and ears for your executive management team

Increase DINNER checks by 50% and BAR checks by 300%

Request a FREE COPY of the i-SPY restaurant service training manual