The I-SPY Hospitality Approach to Mystery Shopping
Our approach to a mystery shop program and the customer experience is customers love feeling appreciated, and they will support and recommend businesses they like. For 20 years, I-SPY Hospitality has taken an actionable approach and followed a simple formula: enhance and create more positive customer experiences plus maximize on potential sales opportunities equals increased revenue for your business..
Are you ready to
increase revenue?
contact me to discuss your business and how our mystery shop program will enhance your customer experience
customer experience services
mystery shopping
- enhancing and creating more positive customer experiences
- maximizing on potential sales opportunities
hospitality /sales training
education and energization of staff to enhance interactions with customer sand maximize on potential sales opportunities
Mystery Shopping Solutions
I-SPY will customize a mystery shop program to facilitate enhancing the customer experience and maximizing on potential sales opportunities
Your Restaurant’s
Service and Hospitality Training Guide
educate and energize your greeting staff, servers, and bartenders on how to earn more money in tips
– while your restaurant increases revenue and guests have an improved experience
LOOK INSIDE!
LOOK INSIDE!
215.779.0529
marc@ispyhospitality.com
Restaurant Service and Hospitality 101 is a customer-focused, sales-oriented guide for operators to distribute to front of house staff to educate on how to earn more money in tips while serving guests.
The book is a how-to guide for servers and bartenders to earn as much money as possible in tips — by enhancing and creating more positive customer experiences and maximizing on sales opportunities. Operators have happier employees, who are earning more money and happier customers, who are receiving improved service – leading to increased revenue.