About
I-SPY Hospitality increases revenue for hospitality businesses, such as restaurants and hotels, and other service-based companies through our mystery shopping services by following a simple formula:
Enhance and create more positive customer experiences
plus maximize on potential sales opportunities equals increased revenue..
Since 2002, I-SPY Hospitality has been the mystery shop partner with scores of restaurants, hotels and other hospitality businesses, including:
- Preeminent award-winning restaurant organizations, including Stephen Starr’s STARR Restaurants, Michael Schulson’s Schulson Collective and Jose Andres’ Think Food Group.
- Award-winning chefs, including Jose Garcés, Michel Richard, Fabio Trabocchi, Jean-Marie Lacroix and Georges Perrier.
- Four-star and Five-star Mobil-rated restaurants, Five-Diamond and Leading Hotels of the World hotels, including The Rittenhouse Hotel and The Lowell.
- Restaurant Business Top 100 Independent restaurants, including Upland, Le Coucou, Makoto, Le Diplomate, Parc, Buddakan NYC, Balthazar and The Smith
Client Testimonials 
“Thank you for a job well done! You have helped us so much in maintaining our level of food and hospitality. Here’s to another 10 years.” – Stephen Starr, STARR Restaurants
“One of the keys as an operator is top line sales and top line growth year after year. Growth is done with consistency, with service, food and attention to details and the way to make that happen is to constantly have an eye for the details. For us this starts with shopper reports from i-SPY hospitality, which allows us to think like a guest, see like a guest and hopefully keep coming back like our guests.”
Michael Schulson, Schulson Collective
“Thanks so much for your help throughout the years – your input was most certainly so valuable for us to achieve so many bells in all of our locations! Twenty total!”
Jose Garcés, Chef/Owner, Garcés Group
“Thank you for your services. They have proved to be invaluable. Not only do I receive feedback in writing, but the recorded calls are very useful in training my staff in the subtle nuances of voice intonation and how that affects each caller. Couple the personal feedback along with the high-tech real time approach has made your services invaluable.”
Keith Wagner, AGM, The Rittenhouse Hotel, Lacroix
“Your services have really helped us stay on top of things! I truly appreciate what you do and how well you do it.”
Aimee Olexy, Partner, Talula’s Garden and Talula’s Table
“We wanted to thank you for all of your assistance with getting Alessandro’s off the ground this summer. You also provided a training to our staff, which allowed them to feel more energized and enthused about working for Alessandro’s and the restaurant industry.”
– Jerry Kosmin, Alessandro’s Wood Fired Italian & Bar
Mystery Shopper Testimonials
“I pursued working with I-SPY Hospitality due to my love of restaurants. Having worked in the hospitality industry I enjoyed the challenge of observing the many details that entail eating at a restaurant. I recommend this company with my all.”
“I have been mystery shopping with I-SPY for 10 years. Their approach to mystery shopping is much more professional than competitors. I hold myself to high standards in my work. Clients use the reports to improve service and meal quality.”
“I got to dine at restaurants I would not have visited. I received payments quickly. Scheduling is flexible. Working with I-SPY Hospitality was a wonderful experience, and I’m disappointed that I’m not able to do it longer because my real work schedule.”
“I love to mystery shop with I-SPY. My reports and meals count for something. We help restaurants discover how their operation is running in real time. I’m happy to have found this opportunity and be a part of the mystery shopping team.”
“Over the past two years, I’ve had many meals with friends at some of the best restaurants in the area. Experiencing new cocktails, menu items, and trendy venues is fun. The instructions for the mystery shops are detailed. I’m reimbursed for the meal (on average $150-$250), plus paid $15.”
“I’m fortunate to be a part of the I-SPY mystery shopping hospitality team. I was given the chance to eat at some of the finest restaurants in NYC — and I do so several times a month. They are flexible with scheduling, providing concise feedback and quickly responds to questions.”
“I’ve worked with I-SPY almost two years as a mystery shopper and enjoy my experience. I’ve completed over 100 assignments and find the instructions clear. I get to treat family and friends to a wonderful meal. Sometimes these meals cost $300 — not bad compensation! They have high standards, and I imagine the reports are useful to their clients.”