Restaurant Service and Customer Experience
Training Guide
Restaurant Service and Hospitality 101 is a book to educate and energize your restaurant’s servers and bartenders on how to enhance their customer experience and maximize on potential sales opportunities and earn more money in tips – while your restaurant increases revenue
LOOK INSIDE!
LOOK INSIDE!
215.779.0529
marc@ispyhospitality.com
Restaurant Service and Hospitality 101 is a customer focused, sales oriented book to educate servers and bartenders on how to earn more money in tips while serving their guests.
The book is a literal “how-to” guide for servers and bartenders to increase their personal income by earning as much money as they possibly can in tips — by enhancing and creating more positive customer experiences and maximizing on their potential sales opportunities.
While servers and bartenders earn more money in tips by enhancing their customer experience and suggestive selling techniques, restaurant operators benefit by having happier customers and employees, and increased revenue.
Table of Contents
Chapter 1: Steps of Service
Chapter 2: Greeting Staff
Chapter 3: Service Staff
Chapter 4: Bartenders
Customer Testimonial
“One of the keys as an operator is top-line sales and top-line growth year after year. Growth is done with consistency, with service, food, and attention to details and the way to make that happen is to constantly have an eye for the details. For us, this starts with shopper reports from i-SPY hospitality, which allows us to think like a guest, see like a guest, and hopefully keep coming back like our guests.”
– Michael Schulson, Schulson Collective