Mystery Shopping Service for Miami Restaurants and Hotels

If your restaurant is looking to improve its customer experience, I-SPY Hospitality has provided customer experience mystery shopping services in Miami for more than a decade. Customers love feeling appreciated and they will support and recommend businesses they like. Our personal approach and successful formula for hospitality businesses, such as restaurants and hotels and resorts, and other service-based companies, such as colleges and universities, fitness centers and car washes: enhancing and creating more positive customer experiences plus maximizing on potential sales opportunities will lead to increased revenue. 

Miami is one of the best restaurant cities in the country, with popular eateries such as Le Zoo or Makoto. Tourists and conventioneers visiting The Magic City expect the highest level of customer service from the hotel they stay at, such as the Hilton Miami Downtown or a boutique hotel such as the Kimpton Angler’s South Beach. Our hotel program specializes in the guest check-in, checkout and room service request experiences, as well as onsite restaurants.

I-SPY Hospitality has been the trusted mystery shop partner of many of the most successful restaurants and hotels in Miami for more than two decades. We will customize a program or a staff training session to educate and energize your servers and bartenders on how to make more money in tips.

Please contact me today to discuss your needs and how I may help your business grow or if you are interested in a mystery shopping job