Mystery Shopping Service for New York City Restaurants

If your restaurant is looking to improve its customer experience, I-SPY Hospitality has provided customer experience mystery shopping services in New York City for more than 20 years. Customers love feeling appreciated and they will support and recommend businesses they like. Our personal approach and successful formula for hospitality businesses, such as restaurants and hotels and resorts, and other service-based companies, such as colleges and universities, fitness centers and car washes: enhancing and creating more positive customer experiences plus maximizing on potential sales opportunities will lead to increased revenue. 

NYC is one of the best restaurant cities in the country, with popular eateries such as Buddakan, special occasion fine dining restaurants such as Le Coucou and the best brunch spots such as any of the four The Smith locations in Manhattan. Tourists and conventioneers visiting The Big Apple expect the highest level of customer service from the hotel they stay at, such as the Courtyard New York Manhattan/Midtown West, a luxury hotel such as the Hotel 57 or a boutique hotel such as The Lowell. Our hotel program specializes in the guest check-in, checkout and room service request experiences, and onsite restaurants.

I-SPY Hospitality has been the trusted mystery shop partner of many of the most successful restaurants and hotels in NYC for more than two decades. We will customize a program or a staff training session to educate and energize your servers and bartenders on how to make more money in tips.

Please contact me today to discuss your needs and how I may help your business grow or if you are interested in a mystery shopping job